POLICIES

RETURNS/EXCHANGES

• As a small, one-person business, I am unable to accept returns or exchanges! Though please reach out via my email (sophia@crytime.art) if you have any problems with your order!

DAMAGED/MISSING MAIL

• I handled damaged/missing parcels case by case! Reach out to me ASAP if you have an issue with your order :)

PARCELS RETURNED TO ME

• PLEASE make sure to double-check your address when purchasing! If there’s an issue with delivery and I receive your parcel back, I can either refund the value of the items (not shipping), OR you can pay additional shipping to have me resend your parcel.

FEES

• I am not responsible for any customs fees or other additional fees that come along with international shipping!